It is important to control who can changes cases and provide tracking notification of those changes. This feedback is from TEPCO -
Status of cases should be updated only by owners & not by others who doesn't own the case.
Once Alerts have been claimed and converted to case, it should no longer in the Alert Queue.
Current: Alert still remains in myAlerts Queue after case have been closed
As a minimum we need some tracking/logging of case status
Need to tie alerts/case status together - think about how they are connected
These are Tepco feedback from v&v/training, so we should consider and get back but not committed.
Can closed case status be tied back to the alert filter
|Type of request|
|Contact Information - Email/SSO (only GE Employees)||208006606|
|PDS: Contractual Commitment|
|Power Sourcing Y & X|