Power Digital Solutions Ideas Portal

Ability to control who can edit case status and tracking of changes

It is important to control who can changes cases and provide tracking notification of those changes.  This feedback is from TEPCO - 

Status of cases should be updated only by owners & not by others who doesn't own the case.

Once Alerts have been claimed and converted to case, it should no longer in the Alert Queue.
Current: Alert still remains in myAlerts Queue after case have been closed

As a minimum we need some tracking/logging of case status

Need to tie alerts/case status together - think about how they are connected
These are Tepco feedback from v&v/training, so we should consider and get back but not committed.

Can closed case status be tied back to the alert filter

  • Charles Weidner
  • Apr 7 2017
  • Shipped
Type of request
Contact Information - Email/SSO (only GE Employees) 208006606
  • Admin
    Bhanu Kumar Sirineni commented
    April 26, 2017 01:38

    1. a user can set alert filters to see only the unclaimed alerts. There are lot of other filters that a user could use to ensure they "myAlerts" shows only their choice of alerts

    2. We definitely want to track/audit log the cases status. I have promoted this aspect to a feature in Q3'17

    3. Need more details around "tying alerts and cases status together"

  • Admin
    Galen Johnson commented
    June 26, 2017 21:01

    Creation of a "View Only" permission for Cases (MEH-906) is planned by APM Core for Q3.

  • Admin
    Galen Johnson commented
    August 28, 2017 16:56

    Cases Audit Logging (tracking changes made to a case) is planned for 4Q2017. Other specific Cases permissions or workflows should be broken into separate ideas.