Customer wanted to know if there could be a way to tie a Service Now Case entered by Customer or CSL to a Case in APM. This would allow for everyone related to the APM Case to realize a Service Now Case is in the system. The value would be (i.e During a regional customer asset manager meeting with plant manager, the Asset manager sometimes ask why an APM Case is not being tracked by the customer plant manager. The plant manager then has to explain to the asset manager the case is being tracked but in Service now. If the cases were tied. The Asset Manager would have line of site to that fact.
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