Power Digital Solutions Ideas Portal

Send attachments to ServiceNow from APM Case Evidence

A requirement for trip troubleshooting cases is for the Tier I Analyst to download a high-speed timeseries data file to the ServiceNow Case, so that Tier II Analysts can easily view it. Since Tier I Analysts will be working in APM Alerts/Cases already, it would save a lot of time if the Tier I Analyst could attach the file to the APM Case, and then it would automatically get sent to ServiceNow.

  • Galen Johnson
  • Jul 28 2017
  • Shipped
Type of request
Desired Delivery
Use Cases
Contact Information - Email/SSO (only GE Employees) Toby Johnson ; 212321523
PDS: Contractual Commitment
Power Sourcing Y & X