Power Digital Solutions Ideas Portal

APM Case Notes field connect to ServiceNow Case Notes

Today, customers can view their M&D Cases in MyFleet and add their comments into a "Customer Comments" section. As we integrate MyFleet into APM, we should utilize the APM Case "Notes" section for this functionality, so that a customer can add a note into the APM Case and it will show up in ServiceNow.

  • Galen Johnson
  • Mar 22 2017
  • Shipped
Type of request
Desired Delivery
Use Cases
Contact Information - Email/SSO (only GE Employees) 212321523 ; toby.johnson@ge.com
PDS: Contractual Commitment
  • Admin
    Bhanu Kumar Sirineni commented
    March 28, 2017 23:20

    The functionality related to using notes in APM cases is a matter of training when we move MyFleet users to APM. However, integration to serviceNow is something that we are developing as part of M&D migration right? If so, then we dont have to track this idea