If customers want to get help from Tier II analysts, today they have to open up a ServiceNow Case and it is very messy/complicated. Since APM will be the customer portal for Atlanta M&D, we should allow a customer to create a case in APM, and it should show up in ServiceNow so that Tier II analysts are aware.
|Type of request|
|Contact Information - Email/SSO (only GE Employees)||212321523 ; firstname.lastname@example.org|
|PDS: Contractual Commitment|