Power Digital Solutions Ideas Portal

Expanded the email notifications to include “Owned By.” Also. Allow more than one criteria per selection

“Owned By” user case:

  • Add a new criteria call “Owned By” that allows an email to be sent once a case is assign to a user.
  • This allows an email notification only when a case is assign.

 

More than one criteria user case

  • A customer could have multiple asset IDs and thus must create multiple case rules.
  • Allowing multiple asset iDs in the same criteria list provides a better user experience.
  • Donald Damour
  • Aug 22 2017
  • Planned
Type of request
Desired Delivery
Use Cases
Contact Information - Email/SSO (only GE Employees) 208011441
PDS: Contractual Commitment
  • Galen Johnson commented
    January 22, 2018 16:44

    This functionality should already be available in the APM Cases mobile application. It is a mobile device notification, and not an email, but seems like it meets the use case in a more elegant way. Is this sufficient, or is the email really needed?