At least a one direction communication option to send out Cases for action on the CMMS must be enabled in the product. It doesn't make much sense to need to navigate: DCS screens, APM screens, CMMS screens...
The product claims itself "connectivity" as a capability, then probably this fall on a natural expectation from the end user.
So the natural case transform will be based on urgency a SR (Service Request) or a WO (Work Order)
|Type of request||New functionality|
|Contact Information - Email/SSO (only GE Employees)||105048107|
|PDS: Contractual Commitment|